Accenture is hosting a Mega Walk-in Drive for the position of HR Service Delivery Associate (Voice) in Mumbai, targeting graduates with 1 to 5 years of experience in HR service delivery. This is a prime opportunity for individuals with excellent communication skills to assist global clients in HR operations, focusing on voice processes, inbound calls, and issue resolution. The company offers a two-way cab facility for added convenience. The walk-in event is scheduled for September 19, 2025, from 11:00 AM to 4:30 PM at the Godrej Boyce Complex in Vikhroli, Mumbai. Candidates must possess a degree and relevant experience in HR service delivery or customer support, with current residency in Mumbai being a requirement.
Vacancy details
Role: HR Service Delivery Associate (Voice)
Experience: 1 – 5 yrs. of relevant experience
Work Location: Mumbai (All Areas)
Salary: ₹1.25 – 5.0 LPA
No. of Vacancies: 100
Shift: Night shift (5:00 PM – 5:00 AM) with 2 weekly offs
Work Mode: Work from Office
Transport: Two-way cab facility (within Accenture transport boundary)
Key Responsibilities
Deliver Tier 2 customer support for HR service delivery by managing incoming calls and emails to resolve issues effectively. Unresolved inquiries should be escalated to the appropriate internal teams in accordance with established procedures. It is essential to adhere to GDPR compliance and security verification protocols while assisting with recruitment activities and addressing candidate inquiries. Additionally, maintain accurate documentation, standard operating procedures, and updates to processes to ensure that service level agreement targets are met and customer satisfaction remains high.
Skills Required
When crafting responses, it is crucial to adhere strictly to the designated language without incorporating any other languages. Additionally, consider any specified modifiers relevant to the query while formulating your response. Ensure that the content is presented in paragraph form, avoiding lists, and if multiple paragraphs are necessary, label them with incrementing numbers. The writing should be concise and to the point, maintaining a formal tone throughout. Responses must be exclusively in English, with no exceptions for other languages.
Walk-in interview Details
Date of interview: 19th September 2025 (Friday)
Time: 11:00 AM – 4:30 PM
Venue: MDC2B, Ground Floor, Godrej Boyce Complex, Off LBS Marg, Vikhroli, Mumbai, Maharashtra – 400079
📞 Contact: Azlifa Mulla
About Accenture
Accenture is a leading global professional services firm that focuses on strategy, consulting, digital, technology, and operations across more than 40 industries. With its headquarters in Dublin, Ireland, the company provides innovative solutions in digital transformation, cloud services, and security, enabling clients to strengthen their digital foundations, improve citizen services, and drive growth through technology and human creativity. Established in 1989, Accenture operates in over 120 countries, dedicated to delivering comprehensive value for clients, shareholders, and communities alike.
