Genpact is conducting a Mega Virtual Drive for the position of Process Associate, Non-Voice – English Language on February 4, 2025, in Ahmedabad. The event will take place via MS Teams from 12:00 PM to 2:00 PM, with the meeting ID 447046933335 and passcode Uc7UR33Z. The role requires working from the office in Ahmedabad, with flexible shift options available. Responsibilities include ensuring quality standards, reviewing content according to guidelines, identifying trends, and providing insights for user support. Candidates must hold a degree (excluding Law), be fresh graduates, and possess fluency in English. Preferred qualifications include strong analytical and problem-solving skills, along with the ability to work flexible hours, including weekends.
Role: Process Associate, Non-Voice
Qualifications we seek in you
Minimum qualifications
- Any Graduate except Law
- Only Freshers are eligible
- Fluency in English Language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills.
- Problem solving skills with customer centric approach.
- The candidate should be available to work a flexible schedule, which may include shifts on weekends.
Responsibilities
- Provide resolution to maintain standards of quality.
- Evaluate the content and deliver a solution in accordance with established guidelines.
- Recognize trends and patterns and raise issues timely.
- Offer recommendations to enhance user support services.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Walk-in interview details
Date of interview: 4th February 2025
MS Teams meeting ID: 447046933335
MS Teams Passcode: Uc7UR33Z
Time: 12:00 PM – 2:00 PM
Job Location: Ahmedabad (Work from office)
Shifts: Flexible with any shift
About Genpact:
Genpact Ltd. is an American technology and consulting company headquartered in New York City, specializing in services that empower businesses through data, technology, and AI solutions. They also offer outsourcing services.