HCL Technologies is organizing a walk-in recruitment event for Freshers interested in the position of Customer Care Representative on February 4th and 5th, 2025. The role is situated within the IT Services and Consulting industry, specifically in the Customer Success, Service, and Operations department, focusing on the UK/US voice process. Candidates must be graduates or undergraduates, with the exception of B.Tech, M.Tech, BCA, MCA, Law graduates, and regular students. Freshers with strong English communication skills and preferably some experience in UK/US inbound calling, particularly in the banking sector, are encouraged to apply. Essential skills include effective verbal and written communication, a customer service-oriented approach, and the ability to manage inbound queries and escalations.
We are hiring for following positions
Role: Customer Care Representative
🔹 Industry: IT Services and Consulting
🔹 Department: Customer Success, Service & Operations
🔹 Process: US / UK International Voice Process
🔹 Employment Type: Full-time & Permanent
Eligibility Criteria
Qualification: Candidates must be graduates or undergraduates, with the exception of B. Tech, M. Tech, BCA, MCA, Law graduates, and regular students.
Experience: Freshers with strong English communication skills and preferably some experience in UK/US inbound calling, particularly in the banking sector, are encouraged to apply.
Skills Required: Essential skills include effective verbal and written communication, a customer service-oriented approach, and the ability to manage inbound queries and escalations.
Other Requirements: Applicants should be open to working in rotational shifts, with a two-way cab facility provided.
Job Responsibilities
The role involves managing incoming inquiries from customers in the UK and US, ensuring adherence to established process guidelines to deliver high-quality service. It requires following escalation protocols for issues that remain unresolved, with a focus on achieving first-call resolution to improve customer satisfaction. Additionally, the position entails updating essential records such as escalation logs and complaint trackers, while also maintaining data security and ensuring compliance with relevant regulations.
The interviews will take place at HCL Technologies in Noida, with specific details regarding the date, time, and contact information provided for interested candidates.
Walk-in Interview Details
Date of interview: 4th February & 5th February 2025
Time: 11:00 AM – 2:00 PM
Interview Venue: HCL Technologies, A – 8 & 9, Sector 60, Noida, Uttar Pradesh – 201301.
Job Location: Noida, Sector – 144
📞 Contact Person: Priyanka Shastri
📧 Email: Priyanka.shastri@hcltech.com
About HCL Tech:
HCL Technologies Limited, also known as HCLTech, is an Indian multinational IT consulting company headquartered in Noida. It employs over 220,000 people across more than 60 countries and focuses on technology and services for major enterprises globally.
